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Recognizing that technicians and managers need additional skills in order to compete for and successfully fill management positions, a major air carrier requested that Purdue University perform a study with employees in order to identify specific skills that are required to perform successfully in leadership positions. The study identified three core competencies (leadership, communication, and management processes) needed to be a successful leader in a major air carrier environment and outlined several related knowledge and skills within each area. Currently, many individuals in front line and mid-level management are lacking in several of these knowledge bases and skill sets. Consequently, the value of addressing current deficiencies through educational and experiential learning opportunities was proposed.

In examining human factors issues relevant to the reduction of human error in the airline maintenance environment, it was discovered that facility design was a key factor in fostering effective and productive interaction among line maintenance technicians. Results of an observational study are reported and practical recommendations for line maintenance work station design are forwarded.

One of the most common barriers to the timely disposition of maintenance discrepancies involves communication difficulties between pilots and technicians. These barriers occur at virtually every operational level of the aviation industry from general aviation to airline. Well intentioned yet incomplete or misdirected communication often results not only in frustration, excessive down time, and recurrence of the problem, but also fosters unhealthy (and inaccurate) stereotypical notions about the overall competence of each group. This paper focuses on a two-phase study designed to identify which human factors impede pilot - mechanic communication and which factors promote pilot - mechanic communication. The project was coordinated by a joint faculty - student research team from the Department of Aviation Technology at Purdue University.

This paper explores the current status of error management strategies and human factors efforts within regional airlines. It briefly addresses the potential needs of the environment from a perspective of the market’s accident and incident history as well as anecdotal reports received from members of the regional airline community. It also raises questions concerning the applicability of human factors and error management strategies developed in other segments of aviation to the problems faced within regional airline environments.

Most airline maintenance human factors training programs miss the mark when it comes to producing optimal behavioral and procedural changes among participating maintenance professionals. While there are many causes for training outcomes which are less than desired and anticipated, principal among these are the failure of most programs to address the pragmatic learning needs of those technicians as adult learners. Attention to andragogical principles such as clear learning goals, readily apparent relevance and direct applicability of material, immediate feedback, learner directed inquiry and self assessment can contribute greatly to achieving optimal results. A program currently under development at Purdue University utilizes a combination of classroom instruction, group discussion, and learner participation in aviation maintenance scenarios as a method for improving human factors education.