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The paper introduces an integrated view on the emerging domain of system services as important part of an automotive IT infrastructure. System services are essential to allow an adequate administration and reliable operation of complex automotive IT systems during production, operation or maintenance of a vehicle. System services are vehicle-wide services. They range from software installation and configuration services, safety and security services, system diagnosis services, communication, connectivity and network services, up to vehicle status or engergy management services. The paper will discuss requirements, architecture and implementation issues as well as organisational implications, based on lessons learned from a prototypical implementation at BMW Car IT GmbH.

This report describes different new concepts and methodologies of how to integrate voice activation into a multi-modal automotive environment. Beside the physical recognizer additional features are discussed to improve the overall recognition rate and the user satisfaction of a voice controlled system. This integrated system provides the basis for a natural language interface and becomes the main distinctive feature for future automotive applications.