Search Results

Purpose: The purpose of the study was to develop a list of the tasks that must be mastered by automotive service industry technicians for efficient and effective repair of automobiles in the year 2000. Using a modified Delphi technique this study investigated the following research questions: 1. What are the current and merging tasks that a panel of automotive service industry experts would characterize as being critical for automotive service industry technicians to have achieved for efficient and effective repair of automobiles in the year 2000? 2. What degree of importance would be attributed to each of the tasks listed by the panel of experts? Findings: Two criteria were used to analyze the data, priority and consensus. Four categories where used to organize the findings: high-priority /high-consensus, high-priority/low-consensus, low-priority/high-consensus, and low-priority/low-consensus.