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A wide variety of computer and communications technology vendors currently in the marketplace offer technologies, products and services designed to streamline regulatory processes and improve operational efficiency for trucking companies. The goods and services are sold based on their “functional attributes” and the cost is a direct function of the nature of the application and the carrier's needs. The Federal Highway Administration (FHWA) Intelligent Transportation Systems/Commercial Vehicle Operations (ITS/CVO) User Services are “bundles” of functional services envisioned by the FHWA to help advance the overall objectives of improved operational efficiency of our nation's roadways and servicing of the commercial vehicle population. Because many of the technology applications are still in the development stage, a framework has been developed to assess the future hypothetical benefits and costs of the ITS/CVO User Services Program.