In repeated surveys, technicians and shop owners tell us their greatest needs are training and information. Clearly, the Clean Air Act is planned to help to satisfy these needs. One major problem is access, how do I find the information I need? Where can I get the training I need?
Vehicle maintenance depends on the total industry service capabilities, to include OEM dealers, aftermarket independents, fleet service, mass marketers. The latter accomplish the greater proportion of service, normally four times the amount of service as new-car dealers. In the interest of long-term customer satisfaction and its effect on new vehicle sales, OE manufacturers and their dealers have a compelling interest in proper vehicle maintenance by the total industry.
Also in:
Find the Technicians, Find the Fix--Challenges in Human Resources and Service Information Resources-SP-0970, SAE 1993 Transactions: Journal of Commercial Vehicles-V102-2
Related Topics:
Dealers / dealer networks
Education and training
Fleets
Suppliers
SAE MOBILUS
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