Who Will Fix Our Vehicles? The Need for Performance Based Technician Training Programs 920795
The question, “Who Will Fix Our Vehicles?” is answered with the statement… “The employees of automotive service facilities will have to be trained by the companies who employ them or by the corporations who produce the vehicles they service.”
Automotive manufacturers, aftermarket suppliers and mass merchandisers must build sufficient profit into their products and services to support required training. The products must generate enough profit to support compensation policies that make automotive service companies employers of choice.
Automotive training must be elevated to the level of a “discipline” with a focus on improved technician performance and increased job productivity.
Resources expended on training must contribute to the profitability of the corporation and represent a return on the investment of training dollars.
Citation: Cerny, J., "Who Will Fix Our Vehicles? The Need for Performance Based Technician Training Programs," SAE Technical Paper 920795, 1992, https://doi.org/10.4271/920795. Download Citation
Author(s):
J. Kenneth Cerny
Affiliated:
DAS
Pages: 5
Event:
International Congress & Exposition
ISSN:
0148-7191
e-ISSN:
2688-3627
Also in:
Find the Technicians, Find the Fix--Challenges in Human Resources and Service Information Resources-SP-0970, SAE 1992 Transactions: Journal of Commercial Vehicles-V101-2
Related Topics:
Education and training
Technician training
Productivity
Suppliers
Personnel
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