Building quality into products requires the dedication of a total team that includes the product designer, process engineer, production personnel, process maintenance personnel, and a total process control system. Operating a process to a known state of capability and sustaining it must be recognized as a multiple functional task as technological changes occur. The understanding of how to manage with changed capability requires a team to understand the characteristics of both the process and the product which need to be monitored to assure that quality is built in. With the increased usage of computers into a manufacturing environment, the task of real time, preemptive management of a process can be achieved. Competitive advantage is a result of the improved capability of the total process that provides maximum yield, process up-time, and sustainability of results.
