An Innovative and Customer Centric Approach on Validating Telematics Based Fleet Optimization Feature for Small Commercial Vehicles 2024-26-0378

Commercial transportation is the key pillar of any growing economy. Light and Small commercial vehicles are increasing every day to cater the logistics demand, but there is always a gap between customer’s actual and desired operational efficiency. This is because of lack of organized fleet and efficient fleet operation. The major requirement of fleet owners is timely delivery, high productivity, downtime reduction, real time tracking, etc., Automakers are now providing fleet management application in modern LCV & SCV to satisfy the fleet operator requirement. However, any feature malfunction, consignment mismatch, wrong notification, missed alerts, etc., can incur huge loss to fleet operator and disrupt the entire supply chain. Hence it is very critical to extensively validate the telematics features in fleet management application.

This paper explains the approach for exhaustive validation strategy of fleet management applications (B2B) from end user perspective. An effective test methodology was established to validate every feature against the real-world possibilities and actual data (CAN/sensor values). Key feature such as Consignment Assignment can be verified by recreating all real-world circumstances such as different delivery scenario, consignment pickup scenario, breakdown scenario, true testing, mock testing, consignment transfer in case of breakdown, partial consignment delivery scenario, etc. The driver and vehicle efficiency mapping feature such as Mileage monitoring, driver monitoring, scheduled maintenance, fuel logs, trip logs can be verified by recreating all customer and field use cases. All the location and real time tracking based features are verified against the instrumented Geo position sensors. Vehicle-based alerts such as idle alert, start stop alert, overspeed, door alert, etc., can be verified against the vehicle logger data values. Lastly, the User interface and user experience of the application is also validated up to icon level in every screen, to ensure ease of use and adaptability for the customer. Thus, an innovative and customer centric approach is established to validate Telematics feature for fleet customers, which is robust and time efficient.