Developing Safe and Compelling Automotive Human-Vehicle Interaction 2004-21-0023

The migration of consumer products technologies from home, work, and play has created a potentially perilous situation within the automobile interior. This is because today’s drivers are required to interact with complex and sometimes needlessly complicated electronic systems. While these systems bring new levels of convenience, luxury, and connectivity to today’s motorists, they are also becoming an increasing source of frustration and distraction. To address this problem, OEM’s and suppliers must implement new user interface (UI) development methodologies that keep end-user needs clearly in focus, while at the same time provide the means for an efficient, cost effective product launch.

This manuscript addresses this challenge by discussing a new process for user interface definition and refinement. This methodology, based on rapid end-user experience simulation, usability testing, and appropriate cross-functional team involvement, provides the foundation for the integration and creation of technology that truly will delight customers and enhance the driving experience.