Technical Paper
A review of the study on the causes of recall in automotive vehicles marketed in Brazil.
2022-02-04
2021-36-0008
Products and services must be provided without jeopardizing safety for end-users. It is a fact that failures that compromise the health or safety of the user of the product (or with other people that interact with it) are recognized as one of the biggest problems for any manufacturer, mainly if these failures are identified after the product sales which leads to the necessity of the recall, where the manufacturer is responsible for a corrective action under the country’s legislation. In this work, the reasons and causes of the automotive recall were studied from 2011 to 2019, with emphasis on failures resulting from the production process. This research comprised all models and brands of national and or imported vehicles marketed in Brazil in the period, which represented a total of 886 Brazilian automotive recalls were studied individually, and 13,930,803 motor vehicles involved in recalls.