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The aviation industry is seeing an increase in the number of aircraft entering the commercial fleet used for both personal and business transportation. To keep those aircraft operating on schedule in a safe system, it is imperative that timely technical information be communicated between the flight crew and aircraft maintenance technicians. An industry survey was conducted to evaluate the processes and means of communication between these two working groups. A review of the study and its implications are explored in this paper.

The negative consequences of unsafe behaviors on the job heavily contribute to the rising costs of doing business in terms of both organization dollars and diminished human quality of life. Developing a safety culture provides a positive proactive approach toward creating a working environment where safety is a top priority. An integral part of accomplishing this task is directly related to training individuals on how the interactions that occur among organizational members and the messages their behaviors send influence others' behaviors. This can be best addressed through communication skill development initiatives including mutual responsibility, trust, avoiding punitive strategies and facilitating assertiveness.

In examining human factors issues relevant to the reduction of human error in the airline maintenance environment, it was discovered that facility design was a key factor in fostering effective and productive interaction among line maintenance technicians. Results of an observational study are reported and practical recommendations for line maintenance work station design are forwarded.

One of the most common barriers to the timely disposition of maintenance discrepancies involves communication difficulties between pilots and technicians. These barriers occur at virtually every operational level of the aviation industry from general aviation to airline. Well intentioned yet incomplete or misdirected communication often results not only in frustration, excessive down time, and recurrence of the problem, but also fosters unhealthy (and inaccurate) stereotypical notions about the overall competence of each group. This paper focuses on a two-phase study designed to identify which human factors impede pilot - mechanic communication and which factors promote pilot - mechanic communication. The project was coordinated by a joint faculty - student research team from the Department of Aviation Technology at Purdue University.

Most airline maintenance human factors training programs miss the mark when it comes to producing optimal behavioral and procedural changes among participating maintenance professionals. While there are many causes for training outcomes which are less than desired and anticipated, principal among these are the failure of most programs to address the pragmatic learning needs of those technicians as adult learners. Attention to andragogical principles such as clear learning goals, readily apparent relevance and direct applicability of material, immediate feedback, learner directed inquiry and self assessment can contribute greatly to achieving optimal results. A program currently under development at Purdue University utilizes a combination of classroom instruction, group discussion, and learner participation in aviation maintenance scenarios as a method for improving human factors education.