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The Service Bay Diagnostic System (SBDS) will be designed to assist the dealership technician in diagnosing and repairing Ford Motor vehicles. The system hardware will be configured around a Service Bay Computer with mass storage capability and auxiliary service equipment. Major system features include: guided service writer/customer interaction, interactive vehicle diagnostics, information management. capabilities, and an additional aid to identifying intermittent failures through the use of a portable over-the-road data acquisition device. In order to assist the technician in properly diagnosing the causal factor, the Service Bay Computer System will also be enhanced through the use of an expert system knowledge base.