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A methodological framework for evaluating on board computer technology in emergency dispatch operations is presented. The proposed framework evaluates the effectiveness of Mobile Data Terminals (MDT) with regards to operational, human factors, economic, and technical implications. A case study related to the introduction of MDTs in the service restoration operations of a large electric utility company is presented. Preliminary results suggest that the proposed technology is technically feasible and operationally effective.

An integrated system combining Automatic Vehicle Location (AVL) technology, Geographic Information Systems (GIS), and analytical models is proposed for the improvement of the emergency response operations in the electric utility industry. The analytical models require real time accurate information related to the spatial distribution of the field units which is provided by the AVL system and information related to the underlying transportation network managed by the GIS.