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A successful prototype knowledge-based system has been developed for polymer composites design. This reporting focuses on the expansion and extension of the prototype. The expansion effort widens the scope of the system to include additional matrix and fiber constituents. Initially, the system designs a single composite material meeting the desired performance characteristics. The first extension effort involves modifications to produce a family of designs, presenting a more effective aide to composite designers. Another extension effort involves the selection of manufacturing methods for the composites produced. These improvements give rise to a design system that is approaching industrial level effectiveness.

The American Automobile Association is a federation of 211 affiliated automobile clubs with 932 offices in the United States and Canada which serve nearly 19 million members. As a not-for-profit organization, each club provides a wide range of services directly to its members and engages in public service activities on behalf of motorists and travelers in general. The clubs constantly review their services and activities with the objective of determining those areas where they can provide significant benefits. The development and implementation of a new pilot automotive repair service program with significant implications for the consumer and the automobile repair industry is the subject of this paper.