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This study explores the process changes and challenges encountered during the transition from physical to virtual automotive maintenance and service operations. The confirmation process was reworked significantly, while the final evaluation and reporting process was able to be maintained. Problems were encountered with the organization of the digital part data, the increase in workload of virtual simulations over physical checks, and the limitations of current simulation and virtual reality (VR) technologies. Ideas for future enhancements of product lifecycle management (PLM) and simulation systems are explored.