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An innovative system has been developed to remotely monitor and record customer usage patterns of the Hyundai Genesis HVAC system in real time by smartphone. The data monitored includes dozens of HVAC-related parameters, including driver and passenger set temperature, blower setting, mode and intake position, internal software parameters, etc. This information and understanding of real-world usage of American customers enables design and test engineers to better satisfy customer demands for automatic temperature control performance. This study identifies areas in need of improvement Preliminary findings of this study suggest that auto mode usage is highest in mild temperatures and lowest in hot soaking conditions. In hot soak conditions (above 35C cabin temperature), the majority of American customers manually control the temperature and blower speed.