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Adoption of a new Electronic Systems Computer-Aided Design (ECAD) system for modeling electrical systems design by Product Engineering offers the promise of improved accuracy and productivity for Service Publication's authors to create wiring diagrams and to standardize their format; while improving the comprehension and functionality of those documents for service technicians. It is also potentially disruptive, requiring new workflows, processes, standards and lines of communication to be developed. This paper describes how to structure and organize a project for effectively and efficiently bringing a new ECAD system for modeling electrical system design into Service Publications. It also provides insight into some lessons learned.

Light-weight, tessellated surface models are increasingly used in marketing websites and electronic documents as well as in electronic training materials and service information documents. While these models are effective in developing consumer interest and communicating information, without implementing adequate Intellectual Property Protection (IPP) they also provide valuable geometry to miscreants wanting to reverse engineer a product and/or its component parts. Geometry Distortion is an excellent component of a layered IPP Plan for implementation when publishing 3-D models. However, how much distortion is needed to provide adequate IPP? Too much distortion detracts from their appearance while too little does not sufficiently complicate reverse engineering analysis. This paper describes a practical process for determining rational geometry distortion values that provide adequate IPP.

The cost of human natural language translation of Service Information, Assembly Instructions, Training Materials, Operator Manuals and other similar documents is a major expense for manufacturers. One translation avoidance method involves replacing most of a document’s text with still and/or animated graphics. While the graphics with minimum text concept has savings potential, clarity of communication must be maintained for widespread application of this technique. The necessary clarity should be achieved if standards are established for the symbols and graphical conventions used. This paper provides an example of a repair procedure documented using the graphics with minimum text paradigm, describes many of the anticipated standards and provides an update on the progress towards achieving a standard development project.

Light-weight 3-D models offer improved communication and visualization for advertising, marketing, service technicians, suppliers and other business partners. These models also may be a ready source of geometry and a window into a company's intellectual property for miscreants seeking to pirate designs and to produce counterfeit or will-fit parts. What approaches and tools are available to help protect a company's intellectual property while enabling it and its business partners to benefit from widespread distribution of 3-D animations and models? How should they be applied to effectively protect intellectual property? This paper provides a general survey of techniques available for protecting intellectual property in 3-D models when sending these files outside of a company and into broad distribution.

Development of an affordable and dealer friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills.